Annual plans are prepaid
Annual subscriptions are non-refundable once purchased except limited legal or written exceptions.
Billing & Subscription
Refund and Cancellation Policy
This policy explains how Elaryx handles cancellations, annual subscription terms, renewals, AI credits, billing disputes, and the limited cases where a refund may be considered or legally required.
Cancellation stops renewal
Cancellation stops the next renewal, not the current paid term.
Access continues
Access continues until the end of the paid billing period.
Billing errors handled
Duplicate charges, unauthorised payments, and billing errors are reviewed through support.
On this page
1. Clear Answer 2. Scope and Key Principle 3. Monthly and Annual Cancellation Rules 4. Annual Subscription No-Refund Rule 5. Monthly Plans, Auto-Renewal, and How to Cancel 6. AI Credits and Digital Usage 7. Non-Refundable Items and Non-Refund Reasons 8. Limited Refund Exceptions 9. Chargebacks, Plan Changes, Taxes, and Billing Grievances1. Clear Answer
Annual Elaryx subscriptions are prepaid and non-refundable once purchased. Cancelling an annual plan stops the next renewal and keeps access active until the end of the paid term.
This policy explains how Elaryx handles cancellations, annual subscription terms, renewals, AI credits, billing disputes, and the limited cases where a refund may be considered or legally required.
2. Scope and Key Principle
This policy applies to Elaryx website purchases, subscriptions, trials, paid plans, add-ons, AI credits, workspace or team purchases, and other paid digital services unless a separate signed agreement says otherwise.
Elaryx sells access to digital software, AI-assisted workflows, content generation capacity, scheduling tools, visual generation, templates, analytics, and related online services. Because these benefits are made available immediately or during the paid subscription term, subscription fees are generally not refundable after purchase.
3. Monthly and Annual Cancellation Rules
| Plan type | Cancellation effect | Refund treatment |
|---|---|---|
| Annual or prepaid plan | Access continues until the end of the paid annual term and renewal is stopped. | Non-refundable once purchased except limited legal or written exceptions. |
| Monthly plan | Access continues until the end of the active monthly billing period and next renewal is stopped. | Current month is non-refundable after billing period starts except limited exceptions. |
| Trial | Cancel before paid billing starts to avoid conversion where a paid conversion applies. | Trial terms, credits, and limits follow the active offer. |
4. Annual Subscription No-Refund Rule
Annual subscriptions are prepaid for the full annual term. Once an annual subscription is purchased, the payment is final and non-refundable except where applicable law requires otherwise or Elaryx expressly approves a refund in writing.
Cancelling an annual subscription does not end access immediately, does not generate a pro-rata refund for unused months, and does not create a cash credit, wallet credit, partial refund, or carry-forward credit. Access remains available until the end of the paid annual term, subject to the Terms of Service and acceptable use.
If a user chooses an annual plan for discounted pricing, the discounted annual price is offered in exchange for commitment to the full annual period.
5. Monthly Plans, Auto-Renewal, and How to Cancel
Monthly fees are non-refundable after the billing period starts, except limited exceptions. If auto-renewal is active, subscriptions renew until cancelled. Renewal amount may include applicable taxes.
To cancel, go to Account Settings > Billing > Manage Subscription > Cancel Plan. If the billing portal is unavailable, contact support@elaryx.ai with your account email, subscription ID, and cancellation request. Cancellation is effective only after an in-app or email confirmation. Users are responsible for cancelling before the renewal charge is processed.
6. AI Credits and Digital Usage
AI text generations, visual generations, strategy reports, content calendar creation, scheduled posts or publishing attempts, analytics refreshes, exports, downloads, templates, saved assets, team seats, and enabled integrations may be considered used, consumed, or made available once the feature is generated, applied, activated, or made accessible.
7. Non-Refundable Items and Non-Refund Reasons
- Annual subscription fees after purchase and monthly subscription fees after the billing period begins.
- Used or available AI credits, add-ons, activated seats, taxes, levies, payment gateway charges, bank charges, foreign exchange charges, card-network charges, and discounted or promotional offers unless the offer says otherwise.
- Refund requests based on changed mind, forgetting to cancel, not using the service, expecting different LinkedIn results, LinkedIn restrictions, user disconnection, API changes, AI output requiring editing, device/browser issues, wanting monthly pricing after buying annual, role changes, or business/project closure.
8. Limited Refund Exceptions
Limited exceptions are reviewed through billing support and may require verification before approval.
- Duplicate charge for the same account and period.
- Proven unauthorised or fraudulent transaction after verification.
- Billing error solely attributable to Elaryx.
- Paid plan not activated and Elaryx cannot cure within a reasonable time after support notice.
- Express written refund promise in a signed or order-specific offer.
- Refund required by applicable law, court, regulator, or payment-network rules.
Accepted refunds are normally returned to the original payment method where possible.
9. Chargebacks, Plan Changes, Taxes, and Billing Grievances
Please contact Elaryx before filing a chargeback. Chargebacks may result in account restriction during review. False or abusive chargebacks may lead to recovery of amounts due and suspension.
Downgrades generally take effect next billing cycle unless the product supports immediate downgrade. No cash refunds are provided for downgrade during an active annual term. Prices may include or exclude taxes based on checkout, and GST or invoice details should be provided before checkout where needed.
To raise a billing complaint, email support@elaryx.ai with account email, payment date, amount, invoice ID, payment reference, issue description, and screenshots. We aim to acknowledge within 48 hours and resolve within 30 days where applicable and operationally feasible.
FAQs
Can I get a refund after subscribing to an annual plan?
No. Annual Elaryx subscriptions are prepaid and non-refundable once purchased, except where legally required or expressly approved by Elaryx in writing.
What happens if I cancel my annual plan?
Your next renewal is stopped and access continues until the end of the paid annual term.
Will I lose access immediately after cancellation?
No, unless your account is suspended for Terms or acceptable-use violations. Access normally continues through the paid period.
Can I get a refund for unused months?
No. Elaryx does not provide pro-rata refunds, wallet credits, cash credits, or carry-forward credits for unused annual-plan time.
What if I forgot to cancel before renewal?
Once renewal is processed, it is treated as a new paid subscription period and is non-refundable except limited exceptions.
What if I never used the product?
Non-use is not a refund ground because digital SaaS access and benefits were made available during the paid term.
What if LinkedIn restricts my account?
LinkedIn-side restrictions, disconnected accounts, missing permissions, or third-party API changes are not refund grounds.
What if I was charged twice?
Contact support@elaryx.ai with payment proof. Verified duplicate charges for the same account and period may be refunded.
How do I cancel?
Use Account Settings > Billing > Manage Subscription > Cancel Plan, or email support@elaryx.ai if the billing portal is unavailable.
How do I raise a billing complaint?
Email support@elaryx.ai with account email, invoice ID, payment date, amount, reference number, issue details, and screenshots.