Cancel renewal
Cancellation stops future renewal under the Elaryx billing policy.
How subscription cancellation, account deletion, the 30-day recovery period, and applicable refund rights work.
Cancellation stops future renewal under the Elaryx billing policy.
Account deletion is not a refund request.
You can cancel a verified deletion request during its recovery window.
Applicable law and verified billing errors may require different handling.
You may cancel future subscription renewal under the Elaryx Refund and Cancellation Policy. Account deletion requests are made on elaryx.ai and revoke account access immediately after confirmation.
Deleting an account is not a refund request. Prepaid subscriptions, digital access, AI credits, and already delivered services remain non-refundable except where required by applicable law or approved by Elaryx in writing.
A verified deletion request has a 30-day recovery period. During that time, you may cancel the deletion from the secure link sent to your account email. After the recovery period, eligible account data is permanently deleted subject to legal retention requirements.
No. Deletion does not create a refund right except where applicable law requires one.
Yes, during the 30-day recovery window using the secure email link.